As any business knows, the cost of winning new customers far exceeds the cost of retaining current ones. That’s why our quality care programme is our top priority.
“Customer quality & care is at the core of our values” says Managing Director Gary Kenna. “We want to deliver the very best service to our customers, so they see us as the best people to work with and will employ us continually”.
CBS therefore have implemented a bespoke quality programme that runs right through our entire range of activities covering:
The policies are continually communicated, reviewed and updated, and there effectiveness monitored. The policies fully explain the ‘CBS Way’ of achieving best practice and quality standards to ensure we are 1st choice by our customers for getting it right 1st time.
We believe that everyone at CBS takes personal responsibility for the work they perform and manage.